1. Introduction
Welcome to Trust Clean UK ("we", "our", "us"). These Terms of Use govern your access to and use of the Trust Clean UK platform, including our website, mobile applications, and all related services (collectively, the "Platform").
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.
2. About Our Platform
Trust Clean UK is an online marketplace that connects clients seeking cleaning services ("Homeowners") with independent cleaning professionals ("Cleaning Providers"). We do not directly provide cleaning services. We act as an intermediary facilitating connections between parties.
3. User Accounts
To access certain features, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your password
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
4. User Roles
Our platform supports multiple user types:
- Homeowners: Individuals seeking cleaning services
- Cleaning Providers: Self-employed cleaners or cleaning companies
- Business Partners: Suppliers and service providers to the cleaning industry
- Learners: Individuals accessing training and certification courses
5. Cleaning Provider Obligations
Cleaning Providers on our platform must:
- Hold valid DBS certification
- Maintain appropriate public liability insurance
- Provide services to the standard agreed with clients
- Comply with all applicable health and safety regulations
- Respond to client communications in a timely manner
6. Payments and Fees
Membership fees, if applicable, are billed according to the plan selected. All payments are processed securely through our payment provider. Refunds are handled in accordance with our Refund Policy.
7. Limitation of Liability
Trust Clean UK acts solely as a marketplace. We are not liable for the quality, safety, or legality of services provided by Cleaning Providers. We do not guarantee the accuracy of user profiles or reviews.
8. Contact
For questions about these Terms, contact us at:
Trust Clean UK Platform LTD
31 Knebworth Avenue, Walthamstow, London, UK
Email: info@trustcleanuk.com